AI customer support for
ambitious e-commerce teams
AI and humans in perfect harmony.
Deliver faster, smarter support – without losing control.
The AI-powered e-commerce customer support platform
Zuzana brings all your customer support into one AI-powered platform. It handles email, chat, social messages, reviews, and your helpdesk — and can either integrate with your current tools or replace them completely.
E-mail responses, drafts and actions
Zuzana handles your email conversations end-to-end. Not just replies, but real actions through Workflows like WISMO, returns, reshipments, damaged packages and other common cases in your domain — only responding when confident, avoiding AI hallucinations, and knowing exactly when to loop in a human.
Chatbot that actually works for e-commerce
Anyone can build an average chatbot. Building a great one is hard. Zuzana's chatbot connects to your full knowledge stack and takes real actions — not just answering basic product questions, but handling order tracking, returns and more. The chatbot is powered by the same engine as Zuzana's email feature, ensuring confident responses.
Bring your own Helpdesk or use ours
Zuzana is effortless to activate, because it works as a layer on top of your existing setup. Whether you already use a helpdesk or need one provided, Zuzana plugs in seamlessly and lets you start automating customer support from day one — including access to a free Helpcenter with an AI-powered FAQ.
Social Media and Reviews
Customer support happens everywhere – and so does Zuzana. Deliver great experiences on Instagram, Facebook, Trustpilot and Google Reviews without missing a beat. Zuzana manages conversations and reviews across channels so your brand stays consistent and responsive wherever customers reach out.
The safe, simple way to add AI to your support – with full control
Zuzana unifies your tools, guides your AI strategy, and activates automation only when it's safe – giving your team clarity, confidence, and support that keeps getting better.
The e-commerce umbrella your support has been missing
E-commerce teams juggle too many support tools – Zuzana unifies them into one intelligent layer that learns once and elevates every interaction.
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No more scattered systems
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One source of truth for support
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Clear, consistent conversations everywhere
Support that evolves with AI
Zuzana isn't just a tool. It is your AI strategy for customer support.
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You focus on your core
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Zuzana handles the AI
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Your CX and CSAT keep improving
Controlled AI activation
Zuzana automates only when it's fully confident — and hands everything else to your team. You get safe, reliable automation without losing control. You set the pace, and humans stay firmly in charge.
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Proven first, activated second
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No mindless automation
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Safe automation at scale
A note from the founder
Ten years ago, I co-founded Hobbii together with my fantastic co-founders. What followed was a wild ride - years of fast, beautiful growth. Hobbii became Denmark’s fastest-growing company, but more importantly, it became a place filled with talented people who cared deeply about our customers. I’m incredibly proud of what we built together. ❤️
After we sold the company to an investment fund, I moved into a board role. I kept bringing up AI until our CEO said, "Talk is cheap. Build it and I'll buy it." Thanks, Thomas. I tried dodging that bullet for a few months, but he was persistent. Thanks again. 😅
With post-exit boredom reaching dangerous levels, I finally leaned in and started building again. What began as a restless idea has now become Zuzana.
One of the first things I did was reach out to some of the best people I’ve ever worked with — Mathias, Lasse, and Lucas. I knew that if I was going to build something ambitious, I needed a dream team 🚀
Our goal isn’t to eliminate human support — it’s to help support teams do more, do better, and spend their time on the moments that actually matter. As we say: AI for repetition, humans for empathy…
If you’re running a fast-growing business, or if you’ve ever felt the pressure of scaling customer experience while everything else is on fire, I’ve been there. And I built Zuzana for you.
Thanks for reading,
Pricing that
makes sense.
Only pay for real value. With Zuzana, you pay only when a case is resolved – never for seats, time, or usage limits.
Perfect for e-commerce brands that want to automate support while maintaining quality.
What's Included:
- Unlimited AI Resolutions
- Unlimited Seats
- Free Helpdesk & Help Center
- All Platform Features Included
Try Zuzana
Why wait? Automate 40-70% of your support with one click. Test Zuzana safely in Playground Mode.